Guarantee (Warranty/Assurance)

Rivesti tiles RIVEST® are produced under strict quality control. Rest assured that it is a product of the highest technology and of international quality. To get the most out of your insert warranty RIVEST®, however, it is essential to strictly follow the Insert Installation Instructions Manual RIVEST® (DOWNLOAD HERE) and perform a careful application in the environment. The correct handling, transport, storage, use and maintenance of the inserts must also be ensured. Any questions, please contact the RIVESTI® Customer Service Center, by email contato@plaslatina.com or by calling 11 4380 7766 or by WhatsApp 11 96776 7766 or by Chat, from Monday to Saturday, from 9 am to 7 pm. All contacts will be answered by RIVEST® within 5 (five) business days.

If you notice any manufacturing defect in the inserts RIVEST®, immediately contact the RIVESTI® Customer Service Center. According to the Consumer Defense Code, the CUSTOMER has 90 (ninety) calendar days from the date of receipt of the products to trigger technical assistance under warranty. If there is any visible irregularity in the inserts RIVEST®, please contact us before installation so we can check the product. Installing the inserts means accepting the product in condition. THE RIVEST® is not responsible for the costs of installation materials and services or any other costs related directly or indirectly to the installation. The application of the inserts in environments not specified by RIVEST® is the sole responsibility of the consumer and, in addition to implying loss of warranty, exempts the RIVEST® of any consequences.

IMPORTANT!

The product warranty excludes problems arising from misuse or poor installation, inadequate cleaning or irregular handling, as well as problems related to incorrect transport or storage after purchase and natural wear and tear from use.

EXCLUDING CAUSES OF THE GUARANTEE OF RIVESTI® TABLETS

Product warranty RIVEST® automatically ceases when there are any of the irregularities mentioned below, without excluding other circumstances that evidence the inadequate handling, transport, storage, use and maintenance of the products or their poor installation:

a) use of processes or materials other than those indicated in Insert Installation Instructions Manual RIVEST®, such as the use of mortar or other types of adhesive materials, use of unspecified grout, use of rigid spatulas, removal of excess grout or cleaning with the use of abrasive means or the use of excessive force;

b) installation on a surface not properly prepared or on an inadequate surface for pasting the tablets;

c) installation less than 10cm from the stove flame, considering the range of the flame with the stove in use;

d) installation in outdoor environments directly exposed to the sun;

e) failure to observe the existing fittings on the plates and/or the arrow indicating the direction during installation;

f) planning error in the execution of the installation;

g) product installation error arising from failure to comply with any rules contained in the Insert Installation Instructions Manual RIVEST®;

h) consumer bad faith.

IMPORTANT!

THE RIVESTI® WARRANTY IS RESTRICTED ONLY TO POSSIBLE DEFECTS AND DEFECTS PRESENTED BY THE PRODUCT, SUCH AS DIFFERENCES IN COLOR, SIZE, RISKS AND DAMAGE TO THE PLATES OBSERVED UPON RECEIPT OF THE PRODUCTS. THE INSTALLATION OF THE PRODUCTS WITH ANY APPARENT DEFECT IMPLIES THEIR UNCONDITIONAL ACCEPTANCE. RIVESTI® IS NOT RESPONSIBLE IN ANY EVENT FOR AN ERROR IN THE INSTALLATION PROCEDURE, WHY THE CUSTOMER SHOULD READ CAREFULLY THE INSTRUCTION MANUAL FOR INSTALLING RIVESTI® INSERTS AND WATCH THE INSTALLATION VIDEOS AVAILABLE ON THE WEBSITE WWW.RIVESTI.COM.BR, CONTACT THE RIVESTI® CUSTOMER SERVICE CENTER WHENEVER THERE IS ANY DOUBT.