Exchanges and returns

As well as the 33 colors from the RIVEST® wants the CUSTOMER to always have the best experience with the brand. Therefore, it understands that service excellence must go beyond the moment of purchase and permeate all subsequent relationship stages. And it was in order to facilitate the negotiation for exchange or return of products purchased through the company's sales website that the RIVEST® developed a policy based on transparency and respect for the CLIENT's needs. Therefore, it is necessary that the CUSTOMER is fully aware of their rights and duties and that, in dealing with the company, they must act with the same good faith and spirit of cooperation.

If there are any doubts about the Policy RIVEST® for Exchange and Return, just contact the RIVESTI® Customer Service Center, by email contato@plaslatina.com or by calling 11 4380 7766 or by WhatsApp 11 96776 7766 or by Chat, from Monday to Saturday, from 9 am to 7 pm. All contacts will be answered by RIVEST® within 5 (five) business days.

PRODUCT RETURN BY REPENTANCE

According to the Consumer Protection Code, when the CLIENT purchases products outside the commercial establishment, for a period of 7 (seven) days from the day of receipt of the products, the CLIENT is entitled to repent, which means that it can return it who bought.

If when receiving the products RIVEST® the CUSTOMER decides to return them with regret, just contact the RIVESTI® Customer Service Center, by email contato@plaslatina.com or by calling 11 4380 7766 or by WhatsApp 11 96776 7766 or by Chat, from Monday to Saturday, from 9 am to 7 pm. All contacts will be answered by RIVEST® within 5 (five) business days.

To return the products due to regret, the following conditions must be observed:

• The products cannot have signs of use or have been damaged by the CLIENT;
• The products must be returned in the original packaging, accompanied by the invoice;
• The packages must contain the identification tags properly affixed;
• On the back of the invoice to be returned with the products, the CLIENT must inform the reason for the return, the name and CPF of the person who made the purchase, the date of receipt of the products and the date of return;
• Wait for the removal of the products at the place where they were delivered and the reimbursement of the amounts paid (see reimbursement conditions below).

EXCHANGE OF DEFECTIVE PRODUCTS

According to the Consumer Defense Code, the CUSTOMER has 90 (ninety) consecutive days from the day of receipt of the products to trigger technical assistance under warranty.

If when receiving the products RIVEST® if any defect is identified, immediately report the RIVESTI® Customer Service Center, by email contato@plaslatina.com or by calling 11 4380 7766 or by WhatsApp 11 96776 7766 or by Chat, from Monday to Saturday, from 9 am to 7 pm. All contacts will be answered by RIVEST® within 5 (five) business days.

To exchange products with an apparent defect, the following conditions must be observed:

• The products cannot have signs of use or have been damaged by the CLIENT;
• The products must be returned in the original packaging, accompanied by the invoice;
• The packages must contain the identification tags properly affixed;
• On the back of the invoice to be returned with the products, the CUSTOMER must inform the reason for the return, the name and CPF of the person who made the purchase, the date of receipt of the products, the date of return and describe the alleged defect by adding photographs to demonstrate it;
• Wait for the removal of the products at the place where they were delivered;
• The Technical Evaluation Report that will attest or not the defect pointed out by the CLIENT will be issued within 30 (thirty) days of the arrival of the products at the address of the RIVEST®;
• Once the defect is found, the products will be exchanged for others without defect and the costs of reverse freight and return will be borne by the RIVEST®;
• If the defect alleged by the CUSTOMER is not found, the products will not be exchanged and the costs of reverse shipping and return will be borne by the CUSTOMER;
• The products will only be returned to the CLIENT after depositing in a bank account indicated by RIVEST® of reverse freight and reshipment costs.

IMPORTANT!

Install the products RIVEST® it means accepting them in the condition in which you received them. Therefore, it is essential that they be analyzed by the CUSTOMER before installation. THE RIVEST® does not offer technical assistance for products that have been installed, and is not responsible for the labor used in the installation or for the materials used.

The CUSTOMER must always follow the guidelines of the Insert Installation Instructions Manual RIVEST®, observe the Warranty Conditions RIVEST® and get in touch with the RIVESTI® Customer Service Center to resolve any queries before installation. Badly or inadequate installation and/or made with the use of materials other than those indicated by the factory, it cannot, under any circumstances, be mistaken by the CLIENT as a defect or vice of the product.

EXCHANGE OF PRODUCTS WITHOUT DEFECT

By the company's liberality, aiming at the CUSTOMER's satisfaction, the products purchased through the sales website of the RIVEST® can be exchanged for other products RIVEST®, including by different colors and models (subject to stock availability), but at the same price. The deadline for requesting the exchange of products is 10 (ten) calendar days after receipt. In these cases, the costs of reverse freight and reshipment will be borne by the CUSTOMER.

If when receiving the products RIVEST® the CUSTOMER decides to change them due to dissatisfaction, just contact the RIVESTI® Customer Service Center, by email contato@plaslatina.com or by calling 11 4380 7766 or by WhatsApp 11 96776 7766 or by Chat, from Monday to Saturday, from 9 am to 7 pm. All contacts will be answered by RIVEST® within 5 (five) business days.

To exchange the products due to dissatisfaction, the following conditions must be observed:

• The products cannot have signs of use or have been damaged by the CLIENT;
• The products must be returned in the original packaging, accompanied by the invoice;
• The packages must contain the identification tags properly affixed;
• On the back of the invoice to be returned with the products, the CLIENT must inform the reason for the return, the name and CPF of the person who made the purchase, the date of receipt of the products and the date of return;
• Wait for the removal of the products at the place where they were delivered;
• Wait for the products to arrive at the address of the RIVEST® and an authorization email from the company to place the new order;
• The CUSTOMER must pay the costs of reverse shipping and reshipment.

IMPORTANT!

As well as the 33 colors from the RIVEST® does not refund values at the time of exchange for dissatisfaction, not even partial. Therefore, the CUSTOMER must evaluate all the characteristics surrounding the products RIVEST® and all aspects related to installation and only make the purchase when you feel confident of the choice.

The CLIENT is solely responsible for the quantity of products purchased on the sales website of RIVEST®, therefore, you must be sure of the measurements entered in the calculator available on the website. And know that this calculator shows the amount of entire plates, not considering the reuse of scraps (leftovers after cutting), because the RIVEST® does not recommend using flaps in the installation. Download templates to learn how to calculate by yourself the amount of plates needed based on the measurements of the environment.

By choosing to purchase the number of plates indicated by the website, the CLIENT declares that it understands the conditions described above and accepts that it cannot hold the RIVEST® due to the excess or lack of plates, nor does it even require any repairs, refunds or complementary shipping at no cost.

The quantity of materials required for the installation informed on the site is based on a theory of performance for each material and may differ in relation to the quantities actually used in the installation. THE RIVEST® is not responsible for the excess or lack of these materials, and the CLIENT is responsible for calculating the amount that must be purchased for their work based on the yield information provided by each manufacturer.

By choosing to purchase the quantity of materials indicated by the website, the CLIENT declares that it understands the conditions described above and accepts that it cannot hold the RIVEST® due to the surplus or lack of these materials, nor does it require any repair, return of values or complementary shipment without charge.

REIMBURSEMENT OF VALUES FOR RETURN BY REPENTANCE

When making use of the right of repentance, the CLIENT must check the conditions of the reimbursement process below.

• BANK BILL / BANK DEPOSIT / DEBIT CARD - Reimbursement, in the case of purchases made with payment by bank slip, bank deposit or debit card, will be made by bank deposit in a checking account in the name of the order holder within a period of up to 15 business days after receiving the products at the address of RIVEST®. If the CLIENT holding the order does not have a bank account, a statement in his own hand will be necessary, narrating the situation and requesting the deposit in another checking account, informing all the bank details of the beneficiary, who must also sign the statement authorizing the deposit in his/her account . The amount to be reimbursed will be equal to the amount paid by the CLIENT and the reimbursement terminates the obligations of the RIVEST® with the client.
• CREDIT CARD – Reimbursement, in the case of purchases made with payment by credit card, will be made by reversal/cancellation of the transaction with the credit card company. After requesting a refund/cancellation, the credit will be made by the credit card company within 2 (two) invoices after the arrival of the products at the address of the RIVEST®. THE RIVEST® it does not reimburse by bank deposit or in cash when the purchase has been paid for by credit card, except in the case of a justified refusal by the administrator to proceed with the reversal/cancellation of the transaction. The amount to be reimbursed will be equal to the amount paid by the CLIENT and the reimbursement terminates the obligations of the RIVEST® with the client.
• CREDIT VALUE – Regardless of the form of payment for the purchase, the CLIENT can opt for reimbursement through Credit Vouchers. In this case, it will be generated in the order management system of the RIVEST®, in the name of the CLIENT holding the right, a credit for future purchase. The credit will be registered in the system after the arrival and verification of the returned products at the address of the RIVEST®, when the CLIENT will receive a voucher with the authorized amount for the new purchase.

If there are any doubts about the reimbursement of values, just contact the RIVESTI® Customer Service Center, by email contato@plaslatina.com or by calling 11 4380 7766 or by WhatsApp 11 96776 7766 or by Chat, from Monday to Saturday, from 9 am to 7 pm. All contacts will be answered by RIVEST® within 5 (five) business days.